A proof of payment is a document that provides important details about your payment including:
Please note if you pay using a mobile phone application, then screenshots often do not provide enough information and we may need to follow up with you for more details.
If you paid using either DMT (Domestic Money Transfer) or IMT (International Money Transfer) then YES you will need to provide a proof of payment.
Step 1. Login to your account (if you do not have an account, email your proof to firstname.lastname@example.org)
Step 2. Click on “My payments”
Step 3. Click on “LoadProof” next to the relevant payment
A proof of payment allows us to confirm and track your payment. In some countries like Colombia and Brazil, a proof of payment is mandatory. If you do not provide a proof of payment, you may experience delays in the processing of your payment.
Yes, please see below for examples of proof of payments in various countries. If you have any questions about your proof of payment, please email email@example.com or log a support ticket inside your account online.