Getting Help And Support

For 24 x 7 support please email NexPay at support@nexpay.com.au

Or free call 1300 786 320 (for international callers +61 2 9078 7967)

How does NexPay get such low foreign exchange rates?

Through our banking relationships with major Australian banks, we are able to offer some of the best rates to our students. Given that we also don't believe in having expensive shop fronts and lots of sales staff, means we can keep our overhead costs down and pass on these savings to you.

How long does it take for the payment to process?

NexPay processes payments typically within 1-5 business days depending on the payment method used.

Will I still have to pay any bank fees in order to transfer funds to you?

If you pay into one of our global domestic bank accounts, there should be no charge to deposit your funds. If you are paying using a wire transfer then it is likely that you will have to pay some local bank fees in order to transfer the funds to NexPay given it is a wire transfer. Overall though, the costs going to be significantly lower compared to the cost of conducting your foreign exchange through a major bank or other equivalent service.

What currencies do you currently take payment from?

We take payment from a number of different currencies around the world. These currencies can be found using our currency calculator at the top of our webpages.

Why can you not offer my home currency?

If there is a currency you want us to support, please email support@nexpay.com.au and we will happily try and assist you.

Can I use NexPay even if my home currency is not listed?

You can use NexPay even if your home currency is not listed by paying us in one of our accepted currencies. For example, you can pay us in USD, where the spreads are generally lower than converting directly to Australia. When we receive the funds in USD, we will then automatically convert it to AUD and pay your institution.

I have forgotten my password, what do I do?

Simply click on the forgotten password link in the login page and follow some simple steps to reset your passwords.

I don't remember my user name, how can I find it?

Your user name is the email that you used to originally sign up.

Why do I need to upload ID documentation?

As part of security framework and legal obligations, we are required to obtain ID documentation to identify the payor.

How do I upload ID documentation?

You will need to upload ID documentation when you to making your first payment. This can be done through our web portal or you can fax/email it to us.

Who has access to my personal information?

Your personal information will never be distributed to third-party providers without your consent.